Call and contact centre occupations vs Functional Managers and Directors Salary (2025)

How do Call and contact centre occupations and Functional Managers and Directors salaries compare in the UK? Here is a detailed side-by-side breakdown.

Functional Managers and Directors earns £43,680 more per year (164% higher)
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Detailed Comparison

MetricCall and contact centre occupationsFunctional Managers and DirectorsDifference
Median Annual£26,575£70,255-£43,680
Mean Annual£27,061£82,674-£55,613
Monthly£2,215£5,855-£3,640
Weekly£511£1,351-£840
Hourly£12.78£33.78-£21.00

Salary Range Comparison

PercentileCall and contact centre occupationsFunctional Managers and Directors
10th (Entry)£14,360£28,407
25th£23,810£46,503
50th (Median)£26,575£70,255
75th£31,553£102,101
90th (Senior)£0£144,377
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Frequently Asked Questions

Who earns more, a Call and contact centre occupations or a Functional Managers and Directors?
A Functional Managers and Directors earns more. The median salary for a Call and contact centre occupations is £26,575, whilst a Functional Managers and Directors earns £70,255 — a difference of £43,680 per year.
What is the salary difference between a Call and contact centre occupations and a Functional Managers and Directors?
The difference is £43,680 per year. Functional Managers and Directors is the higher-paid role.
Should I become a Call and contact centre occupations or a Functional Managers and Directors?
From a salary perspective, Functional Managers and Directors offers higher median pay. However, career choice depends on many factors including interests, qualifications, work-life balance and long-term prospects.

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